Q: What kind of wax do you use in your candles?

A: Our candles are crafted with a premium coconut-apricot wax blend — a custom formulation of coconut, apricot and soy waxes that deliver a beautifully smooth finish, strong fragrance release, and a reliable, even burn. It’s a single-pour container wax designed to hold rich scent and create that luxury candle experience without compromise.

Q: Are your fragrances natural?

A: Our fragrances are thoughtfully composed using a blend of essential oils and high-quality fragrance oils. Every scent we use is phthalate-free and carefully formulated to meet established RIFM and IFRA safety standards, ensuring both purity and performance.

Q: How do I get the best burn from my candle?

A: A beautiful burn starts with a little care. Always trim the wick to about ¼ inch before lighting to keep the flame steady and the glass clean. On the first burn, allow the wax to melt fully across the surface — this helps prevent tunneling and sets the candle up for an even burn going forward. For best results, enjoy your candle for a few hours at a time and gently wipe the vessel clean between uses. A small ritual goes a long way. When the candle has finished burning, we invite you to repurpose the vessel - as a holder for cherished items, an old-fashioned, or simply refilled and enjoyed again as another candle.

Q: What kind of wicks do you use?

A: Our candles are finished with premium, lead-free cotton wicks selected for their clean, steady burn and consistent performance. Designed to support even melting and excellent fragrance release, these wicks help create a calm, controlled flame and a beautifully balanced burn from first light to last.

Q: How can I enjoy my candle safely?

A: Candles are meant to be enjoyed mindfully. Always place your candle on a stable, heat-resistant surface, away from drafts and anything flammable. Never leave a burning candle unattended, and keep it out of reach of children and pets.

Trim the wick to about ¼ inch before each use and burn for no more than a few hours at a time, allowing the candle to cool completely between burns. Avoid moving the vessel while lit, as the glass may become warm. Always extinguish the flame carefully — never with water — and discontinue use when a small amount of wax remains at the bottom of the vessel.

Q: How long does shipping take?

A: Orders are shipped via trusted national carriers, with delivery typically taking 2–6 business days once your package leaves our studio, depending on your location. You’ll receive a confirmation email with tracking details as soon as your candle is on its way. During peak seasons and holidays, transit times may vary due to increased carrier volume.

Q: What is your return & exchange policy?

A: We gladly accept returns or exchanges within 14 days of delivery for unused items in their original condition and packaging. Because our candles are hand-poured in small batches, subtle variations in wax finish or appearance are a natural part of the process. These quiet imperfections are not flaws, but a reflection of craftsmanship, and should be expected and appreciated.

Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer. Exchanges are offered for items of equal value and may be subject to a handling and shipping fee. All returns and exchanges are inspected upon receipt, and we reserve the right to decline any item that shows signs of use or does not meet these requirements.

Refunds and exchanges are typically processed within 7 business days of receiving your return. Items purchased as part of a set must be returned together, and all international orders are final sale.

For full details and instructions on initiating a return or exchange, please visit our Returns & Exchanges page.

Q: Can I cancel my order?

A: If you need to cancel an order, please contact us as soon as possible. Once an order has been prepared for shipment, we’re unable to make changes or process cancellations. We always encourage reaching out promptly so we can assist whenever possible.

Q: How do you handle shipping and heat-sensitive candle orders during warmer months?

A. During warmer months, we take additional care in preparing each order for transit, including protective packaging and thoughtful timing of shipments whenever possible. Because our candles are crafted from a natural wax blend, they may be sensitive to prolonged exposure to high temperatures. While we do our best to safeguard every order, we cannot guarantee the condition of items once they are in transit or exposed to extreme heat. We recommend arranging delivery to a location where your package can be received promptly.